Home - Shipping and Returns

Shipping and Returns

Shipping Policy
Ordering an item from MelissaPhilippines.com? We can ship to most addresses in the Philippines. Items are usually arrive within 3 - 8 business days from the day payment is received. Shipping is FREE on all online orders! Note: All items ordered on this site will be shipped via local courier. We do not allow orders to be picked up at any location.

Note: Purchases during Sale events may encounter slight delays in shipping due to high volume of orders.

Shipping Liability
MelissaPhilippines.com shall not be held liable for any lost or mis-delivered orders while in the possession of the local courier.
***Orders for delivery outside the Philippines are currently not accepted.***

Limited Returns Policy
In the event that you purchase an incorrect shoe size, you will be permitted to exchange your pair to one that is either one size smaller or larger. You may not exchange your order for a different design or color. Exchanges are subject to the availability of your requested size. Requests for exchange will only be entertained up to 7 days after the item is received.

To request for an exchange, please e-mail orders@melissaphilippines.com with the subject, "Request for Size Change". Please note, however, that you will need to shoulder two-way shipping and processing fees of approximately P250.

At this time, we are unable to offer returns, refunds, or cancellations. Once an order has been placed, it can no longer be cancelled.

In the unlikely event of an error on our part (e.g. our delivered item/s do not match your order on record), MelissaPhilippines.com shall bear the cost of re-delivery. The buyer shall have five (5) working days from receipt of the item/s to report the error to MelissaPhilippines.com. We will then contact you with further details on how to exchange your item.