Home - FAQ




Can I backorder an item that is out of stock?
At the moment, we do not allow backorders.

Are there any shipping costs?

Orders worth P2,000 and above: Free Shipping for these orders

For Orders below P2,000:
Metro Manila - P125
Outside Metro Manila - P180



Shipping Policy

When will I receive my order?
A typical order should be delivered within 3 – 6 business days upon payment of the order.

Once you have placed an order, you may receive a series of status messages:
1. Awaiting Payment - We have received your order details and are awaiting payment via Bank Deposit
2. Payment Received - We have received your payment (usually updated within 24 hours)
3. Order Shipped - Your order has been shipped and will arrive in 2 - 3 days.

Where do you ship?
We currently ship only within the Philippines. In addition, your shipping location must also be covered by local domestic courier services such as LBC and Air 21.

Can I buy online and pick-up my order at one of your authorized retailers?
We currently do not allow in-store pick up of items purchased online. All orders made with the Melissa Philippines Online Store will be shipped to your specified shipping address.

Can I ship outside the Philippines?
Shipping outside the Philippines is currently not available.

Can my shipping address be different from my billing address?
Yes. You may use credit cards that have not been issued from the Philippines to pay for your order. However, the shipping address must always be a Philippine address.

Can I track my order?
You are free to email us at orders@melissaphilippines.com to follow-up. We may send you a tracking number if available. In addition, we may also send you update e-mails once your order has been shipped.






Returns Policy

What is your Returns policy?
We are currently implementing a Limited Returns Policy. Please read the Shipping and Returns page for more details of our Limited Returns Policy.






Payment and Security

What payment methods are accepted?
We accept deposit payments via BDO Bank Deposit. We also accept all major credit cards via Paypal.

Is it safe to purchase over the internet?
Certainly! There is no reason to worry of losing personal information when you pay online through PayPal. The entire process will be running on a 128 bit SSL protocol over the Internet. Moreover, PayPal is the world leader in online payments. It has over 164 million registered users in 190 countries and is owned by eBay, one of the world's largest internet companies. For more information, please visit their website at PayPal.com

When you are entering your credit card details, you will know if the website is in the secure mode once you see a “padlock” icon at the bottom of your web browser or on the address bar.