Before purchasing online, we strongly suggest that you read through our Limited Returns Policy outlined in the "Shipping and Returns" page.
Note: We can only ship designs that are shown (and in stock) on our online store. Designs available at our authorized retailers (e.g. Geleia, Rustan's, Rockwell, etc.) but not shown online cannot be shipped. To help you look for styles that aren’t available online, please e-mail: marketing@istilacompanhia.comHow to Buy
1. To purchase items from MelissaPhilippines.com, please place the items you wish to purchase into your shopping cart.
2. Once you are done, click on the "Checkout" link on the left portion of your screen.
3. Follow the on-screen instructions to complete your purchase.
Payment Methods Accepted
During the online checkout process, you will be prompted to select one of the following forms of payment:
1. BDO Bank Deposit
2. Credit Card (via PayPal) --- More Information Below
3. Gift Certificates
Status Messages
Once you have placed an order, you may receive a series of status messages:
1. Queued -We have received your order details
2. Processed - We have received your payment (usually updated within 24 hours)
3. Complete -Your order has been shipped and will arrive in 2 - 3 days.
Payments via Bank Deposit
After placing your order online, you will receive an e-mail with the details of your order and the total amount due. Please deposit your payment within 3 working days to any BDO branch using the following details:
BDO Account # 6220025112
Tykes Trading Inc.
Once you have paid, please send us an e-mail at payments@melissaphilippines.com to confirm payment. Please include the following details:
1. Order number as indicated in your confirmation e-mail
2. Branch where you made your deposit
3. Date of deposit
4. Amount deposited
If possible, please include a picture of the deposit slip. Your order will be shipped within 3 - 6 working days upon receipt of payment.
Payments via Credit Card (using PayPal)
We accept credit card payments (Visa/Mastercard) through PayPal. Simply select PayPal as your preferred payment method when checking out. A PayPal account is not required.
If you do not have a PayPal account, upon reaching the PayPal payment page, simply click on the link that says "Don't have a PayPal Account?" as indicated in the picture below, and follow the instructions:
