Ordering
Can I backorder an item that is out of stock?
Shipping Policy
Are there any shipping costs?
When will I receive my order?
Where do you ship?
Can I buy online and pick-up my order at one of your authorized retailers?
Can I ship outside the Philippines?
Can my shipping address be different from my billing address?
Can I track my order?
Returns Policy
Can I cancel my order once it has been placed?
What is your returns policy?
Payment and Security
What payment methods are accepted?
Is it safe to purchase over the internet?
Can I backorder an item that is out of stock?
At the moment, we do not allow backorders.
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Are there any shipping costs?
No! Shipping is free on all Online orders!
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When will I receive my order?
A typical order should be delivered within 3 – 6 business days upon payment of the order.
Once you have placed an order, you may receive a series of status messages:
1. Queued -We have received your order details
2. Processed - We have received your payment (usually updated within 24 hours)
3. Complete -Your order has been shipped and will arrive in 2 - 3 days.
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Where do you ship?
We currently ship only within the Philippines. In addition, your shipping location must also be covered by local domestic courier services such as LBC and Air 21.
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Can I buy online and pick-up my order at one of your authorized retailers?
We currently do not allow in-store pick up of items purchased online. All orders made with the Melissa Philippines Online Store will be shipped to your specified shipping address.
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Can I ship outside the Philippines?
Shipping outside the Philippines is currently not available.
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Can my shipping address be different from my billing address?
Yes. You may use credit cards that have not been issued from the Philippines to pay for your order. However, the shipping address must always be a Philippine address.
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Can I track my order?
At the moment, we cannot offer you order tracking. However, you are free to email us at contact@melissaphilippines.com to follow-up. In addition, we may also send you update e-mails once your order has been shipped.
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Can I cancel my order once it has been placed?
Your order cannot be cancelled once it has been placed.
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What is your Returns policy?
We are currently implementing a Limited Returns Policy. Please read the Shipping and Returns page for more details of our Limited Returns Policy.
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What payment methods are accepted?
We accept deposit payments via BDO Bank Deposit. We also accept all major credit cards via Paypal.
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Is it safe to purchase over the internet?
Certainly! There is no reason to worry of losing personal information when you pay online through PayPal. The entire process will be running on a 128 bit SSL protocol over the Internet. Moreover, PayPal is the world leader in online payments. It has over 164 million registered users in 190 countries and is owned by eBay, one of the world's largest internet companies. For more information, please visit their website at PayPal.com
When you are entering your credit card details, you will know if the website is in the secure mode once you see a “padlock” icon at the bottom of your web browser or on the address bar.
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